C3i Has Successfully Launched the 1st Line IT Support to 16 European Locations of a Top 20 Pharmaceutical Company
Morristown,NJ – May 30, 2012
<Morristown, NJ, May 23, 2012> C3i Inc, the leader in technology support and business process outsourcing (BPO) services for the life sciences industry, announced that it has successfully launched 1st line help desk support services for a top 20 pharmaceutical company to 16 countries in Western Europe, supporting over 3000 end users and variety of software applications.
In mid-2011 the leader in diabetes care selected C3i to provide multilingual help desk support for its Oracle / Siebel customer relationship management (CRM) and ten additional applications. After the initial deployment, C3i consistently demonstrated its reliability as a best-of-breed technology services provider and the pharmaceutical company decided to scale-up operations with C3i, expanding to end users in additional countries.
C3i now provides first line help desk support and handles more than 2000 customer assistance requests per month for over 100 different applications and many devices to the end users in Greece, Switzerland, Spain, Portugal, Sweden, Denmark, Norway, Italy, Belgium, Germany, Finland, Netherlands, France, Austria, the UK and Ireland.
C3i’s single-point-of-contact model and life sciences expertise helps this top pharmaceutical company to deliver its strategy in Europe. By optimizing the IT support for all company employees, C3i’s solutions help to continuously increase the effectiveness of the pharma field sales force and office users.
C3i's solid track record supporting more than 50,000 pharmaceutical professionals worldwide, proven multilingual support capabilities, and excellent level of service are the factors that played key roles in the decision of the European pharmaceutical company to deepen its collaboration with C3i.
As a continuation of this successful cooperation, beginning in May 2012 C3i will assume responsibility for iPad support for the pharmaceutical company’s mobile sales force and will continue providing on-site information technology resources for sales conferences and projects.
“It is great to see that C3i quickly became a trusted partner for this world pharmaceutical leader and supports successfully its strategy for the new challenges in the European marketplace.” – said Joel Morse, CEO of C3i Inc. “We realize that pharmaceutical companies are undergoing dramatic changes and are under pressure to achieve greater results with fewer resources. C3i is fully committed to delivering the services that will allow this top 20 pharmaceutical company to be more productive in the field and in the enterprise.”
About C3i Inc
Headquartered in Morristown, New Jersey, C3i Inc. has global operations in the North America, Europe, India, and now China. Their 1400 employees provide technology training, multi-lingual help desk, hardware provisioning, and break/fix, asset management, and user/application administration services for pharmaceutical sales and clinical professionals worldwide. To learn more, visit www.c3i-inc.com
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