C3i to Provide Clinical Help Desk Support and Training Service to a Leading Academic Research Center in Belgium
Morristown, NJ – October 3, 2011
<Morristown, NJ, 1 October, 2011 > C3i Inc, the leader in technology support and business process outsourcing (BPO) services for the Life Sciences industry, announced today that it was selected by the leading oncology hospital and academic research center in Belgium, to provide 24/7 multilingual help desk and training services to support their program of oncology clinical trials running on Oracle Clinical (OC) and Remote Data Capture (RDC) 4.6.
C3i will provide the Belgian institute with technology training and support services to enable around 700 clinical sites participating in an international oncology study to rapidly become proficient in the use of OC-RDC 4.6. From its multilingual helpdesk in Sofia, Bulgaria, C3i will provide 24/7 help desk support of the OC RDC 4.6 application in 5 languages including English, Spanish, German, French, Italian.
More than 1500 site users and clinical research associates from 48 countries will be trained in the C3i’s virtual eLearning environment on how to effectively articulate the features, benefits, and goals of the OC-RDC 4.6.
‘It’s really exciting to welcome our first academic research institute client’ – said Joel Morse, CEO at C3i. ‘Academic research organizations have a promising role in the clinical trial industry and we are looking forward to helping this Belgian Institute meet and exceed their clinical research goals with our flexible support model. C3i’s life science focus, single point of contact model and Oracle expertise were key reasons for being selected as a preferred clinical support partner.’
Headquartered in Morristown, New Jersey, C3i Inc. has global operations in the North America, Europe, India, and now China. Their 1200 employees provide systems implementation, technology training, multi-lingual help desk, hardware provisioning, and break/fix, asset management, and user/application administration services for pharmaceutical sales and clinical professionals worldwide. To learn more, visit www.c3i-inc.com
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