Clinical Solutions

NEW! TechCRO

Enjoy the benefits of Oracle's world-class remote data capture, delivered as a service

Acquire Oracle’s world-class clinical technology with no up-front investment, complete with an end-to-end suite of technical, administrative and support services.  C3i’s Oracle Clinical/ Remote Data Capture business process outsourcing (BPO) solution is designed for sponsors and CROs who:

• Need to rapidly implement electronic data capture software
• Want to run more effective trials and lower/optimize costs
• Do not want to incur the cost nor manage the complexity of IT infrastructure
• Always want current technology and training
• Need world-class data safety, quality, and uptime

C3i’s solution includes: eCRF design, pre-packaged web-based training, global 24x7 multi-lingual support, technical site assessments, provisioning, administrative support, and study close-out services.
 

EDC/ePRO Help Desk Support

Speed incident resolution and increase site satisfaction

C3i provides 24x7 help desk support in more than 20 languages for over 90,000 life sciences users in 140 countries. We offer a variety of flexible staffing models which give our customer freedom to chose the structure that best meets their needs. Our highly trained and experienced professionals resolve end-user issues quickly and effectively.

Hosting

Enterprise-grade hosting services for secuity and flexibility

C3i’s hosting offers a comprehensive set of enterprise grade hosting services designed to accommodate the specific requirements of clinical trial software. All C3i’s data centers are validated. They are engineered with carrier class uninterruptible and back-up power. Fully redundant power supplies connect to multiple power feeds. Advanced cooling and humidity controls provide continuous environmental controls. Around the clock monitoring ensures that all systems are fully operational. Our data centers are also connected directly to a global IP network backbone, all via multiple and diverse physical and logical network paths, ensuring that your IT systems and applications provide the high performance and response time that your users require.

Application Administration

Integrate Tier II and help desk support to resolve incidents quicker

Save time and eliminate distractions with C3i's real-time user account creation, password resets, and administrative support.

Site Assessment and Connectivity Assistance

Accelerate time to site initiation

C3i assesses the technical infrastructure of your site, determines ramp-up requirements for access to clinical applications and facilitates internet connectivity for investigators.

Hardware Provisioning

Get and keep sites up-and-running fast and efficiently

After developing and loading software images, C3i ships hardware to sites around the world. We provide break/fix, warranty repair and employ state-of-the-art remote diagnosis tools to keep clinical end-users in the trial.

Clinical End-User Training

Improve skills and maximize usage with tailored training delivered in-person or on the web.

C3i’s training group provides web-based and classroom training on clinical processes and products based on extensive knowledge of clinical operations and software.  User profiles are updated based on courses taken and assessments passed.  Help desk reporting informs refresher training and continuous improvement.