Commercial Support Solutions

Service Desk Support

24/7 contact center capabilities in more than 20 languages allow pharma reps to reduce downtime in the field

Our industry-leading service desk support helps life sciences companies and their sales forces better adopt and manage customer relationship management (CRM) technology. C3i provides ongoing help desk services for more than 50,000 field professionals worldwide to use a broad range of industry-leading, proprietary CRM/SFA applications. C3i’s end-user support model is customized to satisfy the specific needs of each customer, and also includes support of other applications and hardware including laptops, mobile devices, email, Intranet applications and connectivity issues.

C3i’s call center operation centers in North America, Europe, India and China are equipped with flexible tools and best of breed technologies. Our single-point-of-contact model enables management, knowledge transfer and expertise within a single team ensuring quality service. 

Why Trust C3i:

• 24/7 Multi-channel, multi-lingual support capabilities
• Single-point-of-contact model
• High first call resolution
• Flexible tools and best of breed technologies
• Life Sciences industry expertise 
• Tier I and II integration to reduce cycle times
• Software-agnostic
• Robust reporting capabilities
• Value-add services

We now support your pharma sales force in Asia.

Workstation Management Services

Maximize the return on your hardware investment

C3i manages the lifecycle of technology deployed to pharmaceutical sales professionals. We provide life sciences companies with an array of services, such as:

• Workstation Engineering including remote software administration for efficiently distributing and maintaining software, and Image Development Services for installing applications and managing software
• Hardware Rollout for deploying multiple hardware devices
• Break-Fix and Warranty Repair across a variety of platforms
• Asset Management Services for ordering, shipping, receiving and inventorying client-owned hardware

C3i completes more than 62,000 computer and peripheral transactions every year. 

With our capabilities to manage the complete lifecycle of technology deployed to field-professionals, C3i has developed comprehensive solutions that ensure the maximum fulfillment of your hardware needs. We offer:

• Support for all major OEM devices (Lenovo, Dell, Toshiba, HP, Apple, Fujitsu)
• Shipping of hardware to over 55 countries from our depot centers in Pittston, PA; Sofia, Bulgaria; and Dalian, China
• Expert A+ certified technicians
• Same-day repair capabilities
• Global parts sourcing
• iPhone/iPad support  expertise
• State of the art security and camera systems

Business and Technology Training Services

Our flexible training delivery methods across multiple CRM/SFA applications maximize end-user adoption and realize the potential of CRM

Customer Relationship Management (CRM) software and other applications are critical tools that help pharma sales and service people perform at their highest levels in customer-facing roles.

C3i’s training solution is an end-to-end, focused offering that quickly advances the productivity of field professionals using “off-the-shelf” CRM and proprietary field-based systems.

C3i offers new hire, rollout and reinforcement training on sales and marketing software and systems. Whether you choose in-person classroom instruction, web-based interactive workshops, self-paced online programs—or a combination of all three—we make sure you maximize the adoption of your CRM software to increase the effectiveness of your team.

C3i’s educational consultants tailor programs and delivery methods of each session/module through your preferred channel and environment. 

We have successfully trained over 39,000 life sciences end-users.

View Technology Training Brochure

Veeva Systems Solutions

C3i is an end-user support and technology training partner for Veeva Systems cloud-based life sciences solutions

Sales force effectiveness is becoming a high priority in the global pharmaceutical market. The demand to improve efficiency and reduce costs across pharmaceutical sales continues in today's challenging market environment. With the ability to customize for maximum ease of use and flexibility, Software-as-a-Service (SaaS) CRM applications address these needs. Today, Veeva Systems is one of the leading providers of SaaS-based CRM solutions for the global life sciences industry, and C3i is the only company focused exclusively on end-user effectiveness and adoption for Veeva applications.  

Learn more about C3i's support and training services for Veeva Systems.