Healthcare Solutions
Improve overall adoption and accessibility of your Healthcare IT systems and processes, and lower the total cost of ownership
24x7 Service Desk and Contact Center
- Improve end-user experience with Healthcare IT systems and speed-up adoption while lowering TCO
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• Industry specific focus on Health Science technology and business processes
• 24x7x365 hours of operations
• On-shore and off-shore centers in North America, Europe, India, China
• Experience supporting wide-range of Healthcare software applications
• Single Point of Contact model
• High 1st call resolution rate
• Call tracking & knowledge management systems
• Robust reporting
• User account administration and password resets
• Flexible staffing models
• Multi-lingual, multi-channel contact center capabilities
Technology Training
- Promote easy adoption and proper usage of healthcare software
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• Delivers healthcare-related technology training
• Flexible delivery methods
• Customized training curriculum based on service desk call analysis
Device and Hardware Provisioning
- Seamless control of your hardware assets
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• Ships hardware and devices globally
• Develops and loads software images
• Offers ongoing break/fix and warranty repair
• Tracks assets through the life of the healthcare project
• Key partnerships with leading OEMs
Reach Out to C3i
For more information, call us at 866.327.6234 in U.S. and at 00.800.2341.1111 in Europe or email sales@c3i-inc.com