Why C3i?
C3i is the leader in delivering global service desk solutions for the Life Sciences industry. Our global support capabilities enable comprehensive solutions at a competitive cost.
- Life Sciences Specialization
- The life sciences industry is C3i's exclusive focus. Our 20 years experience in the life sciences arena give us superior insight, knowledge and familiarity with the issues you face. We offer effective optimization of your environments by providing industry-specific solutions and experienced resources. At C3i, 100 percent of our clients are from the Life Sciences industry. We understand the unique business processes of the industry. This business knowledge is used to provide a more business-focused support solution and to assist our customers in the planning of upcoming business events and the corresponding impact on the support environment.
- C3i is an expert at delivering global call center and enterprise service desk solutions
- C3i’s core competency is in providing both inbound, outbound and on-site service desk and related operations to life sciences personnel, partners and patients. Our systems, processes, and managerial expertise are structured to deliver these services with world class quality, effectiveness, and efficiency.
- Best-in-Class Technology Infrastructure
- Our customers see value in leveraging C3i’s leading support technology, including Siebel CRM, Avaya VOIP, Apropos CTI, Consona knowledge management and VoicePrint call recording. This infrastructure is flexible and can be customized to rapidly meet evolving business needs.
- ITIL and ISO Standards
- C3i is committed to ISO and ITIL standards. Our expertise and ongoing commitment ensures that the C3i team is aligned with our customer’s team, facilitating communication and ensuring the ongoing standardization of operations.
- Global Capabilities
- C3i’s solutions provide flexibility to balance cost and multi-lingual requirements. We are able to leverage all our operations centers in Wilkes-Barre, PA; Sofia, Bulgaria; Hyderabad, India; and Dalian, China to provide a consistent global solution.
Reach Out to C3i
For more information, call us at 866.327.6234 in U.S. and at 00.800.2341.1111 in Europe or email sales@c3i-inc.com